If you do a Google search for Optus on the Product Review website, you get a result which includes this:-
In interpreting these figures, it is important to understand that reviewers have to give those they are reviewing at least 1 star, they can’t give none out of 5. It would seem safe to assume that those providing 1 star, i.e. more than 77% of those providing reviews, would provide no stars if they could.
But to us, significant as this may be to those considering using Optus to be their internet service provider, if you go to the Optus website, there’s not an ordinary email address to be seen. This when the Product Review website lists over 100 internets service providers, many of whom have ordinary email addresses readily available.
To us, those people and organisations that are good to deal with, always have an ordinary email address readily available. To us, those who don’t have an ordinary email address readily available, may as well have a sign up somewhere saying, “We are not good to deal with.”
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